Last reviewed on 5 August 2026
 

At Májó Education, we aim to provide a high-quality learning experience for every student.

This policy explains when refunds may be available.
 

1. Before a Programme Begins
 

If you cancel your booking before the programme starts, you may request a refund:

• 10 or more working days before the start date: Full refund

• 2–9 working days before the start date: 50% refund

• Less than 2 working days before the start date: No refund
   

2. After a Programme Has Started
 

Once a programme has started, refunds are not normally available for missed sessions, changes of mind, or non-attendance.
 

3. If Májó Education Cancels a Session
 

If we cancel a session and cannot offer a suitable replacement, you will receive either:

• a replacement session, or

• a full refund for the cancelled session
   

4. Exceptional Circumstances
 

We understand that unexpected situations can arise. Refund requests due to exceptional circumstances (such as serious illness or bereavement) will be considered on a case-by-case basis. Supporting evidence may be requested.
 

5. Consumer Rights
 

Nothing in this policy affects your statutory rights under UK consumer law. If services are not provided with reasonable care and skill, you may have additional legal rights.
 

6. How to Request a Refund
 

To request a refund, please contact Májó Education as soon as possible, providing:

• the student's name;

• the programme booked;

• the reason for the request; and

• any supporting information where relevant.

Approved refunds will normally be processed using the original payment method within 14 days.